All DIAZ products are crafted from premium full-grain leather sourced from certified European tanneries. We use vegetable-tanned leather that develops a beautiful patina over time. Hardware is made from solid brass or stainless steel with premium finishes.
Keep leather away from water and direct sunlight. Clean with a soft, dry cloth and condition every 3–6 months with leather cream. Store in the provided dust bag when not in use. Natural markings and patina development are normal and add character.
Yes, we offer complimentary monogramming on most items. You can add up to three initials in various font styles. Personalized items typically add 5–7 business days to production time and cannot be returned unless defective.
All DIAZ products come with a two-year warranty against manufacturing defects. We also offer lifetime repair services for reasonable wear and tear at a nominal fee. Contact our customer service team to arrange repairs.
Domestic orders ship within 1–2 business days and arrive in 3–5 business days via standard shipping. Express options are available. International orders typically arrive within 7–14 business days. All orders include complimentary shipping and tracking.
We have boutiques in major cities including New York, Los Angeles, London, Paris, Tokyo, and Dubai. You can schedule a private appointment for personalized service. Visit our Stores page for addresses and hours.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. For orders over $1,000, we offer payment plans through Affirm.
Yes, sustainability is core to our business. We use leather by-products from the food industry, work with certified tanneries, ensure fair labor practices, and offset our carbon emissions. Our products are built to last decades, reducing consumption.
Yes, complimentary gift wrapping is available for all orders. Simply select the gift wrap option at checkout. We'll include a handwritten card with your personal message in our signature presentation box.
Email us at concierge@diaz.com or call +1 (555) 123-4567 Monday–Friday, 9AM–6PM EST. You can also visit any of our boutiques or use the contact form on our website. We respond to all inquiries within 24 hours.