All DIAZ products are crafted from 100% natural bovine leather, tanned and cut at our own facility in Ambato, Ecuador — a family-run tannery we have operated since 1989. No synthetic materials, no shortcuts. Hardware is made from solid brass or stainless steel with premium finishes.
Keep leather away from water and direct sunlight. Clean with a soft, dry cloth and condition every 3–6 months with leather cream. Store in the provided dust bag when not in use. Natural markings and patina development are normal and add character.
At this time we do not offer personalization or monogramming services. If you have a specific request, feel free to contact us and we'll do our best to assist you.
All DIAZ products are backed by a standard warranty against manufacturing defects. If you receive a defective item or experience a quality issue, contact our team and we will make it right. Normal wear and patina development are characteristics of genuine leather and are not considered defects.
Orders are processed within 1–3 business days. Standard domestic shipping takes 5–7 business days. Express (2–3 days) and overnight options are available. International orders typically arrive within 7–14 business days. Free shipping on all orders. See our Shipping page for full details.
We currently have open locations in Ambato (Ecuador), Bogotá, and Dubai. We are expanding to Miami, New York, and London soon. Visit our Stores page for addresses and hours.
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
Yes. We own and operate our own tannery in Ambato, Ecuador, where we control every step of the process. We use 100% natural bovine leather — a by-product of the food industry. Every leather scrap is reused, our water is treated on-site, and every worker comes from the same local community. Our products are built to last decades. Learn more on our Sustainability page.
All DIAZ orders are shipped in our signature presentation packaging. If you have a special gifting request, please leave a note at checkout or contact us and we'll do our best to accommodate.
Email us at info@diazleather.com or call +1 (786) 714-8605 Monday–Friday, 9AM–6PM EST. You can also use the contact form on our website. We respond to all inquiries within 24 hours.